How do I get a refund on my TurboTax purchase if I had to file an ammended return in Oregon due to TurboTax's error? I was rejected because it was past the 60 days.

I had put in for the refund once, and was told it wsa past the 60 day satisfaction window. TurboTax admitted their error well after the 60 days had passed. I had followed the link given to me by the TurboTax rep I had spoken with.

17883

Level 15

May 28, 2024 11:23:19 AM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15

May 28, 2024 11:23:23 AM

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

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How do I get a refund on my TurboTax purchase if I had to file an ammended return in Oregon due to TurboTax's error? I was rejected because it was past the 60 days.