Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 4, 2019 11:09:31 PM

How do I download turbotax 2016 for Mac that is already purchased?

I purchased turbotax 2016 in November and when I click "download" it leads me to 2013 versions to download.

0 1 824
1 Replies
New Member
Jun 4, 2019 11:09:32 PM

If you contact TurboTax Product Support a Representative will be able to verify your purchase and push a download of the appropriate product directly to your device. instructions below:

Contact Support:

If you're using TurboTax Online:
1.Sign in to your TurboTax account if you're not already signed in.
2.Click Contact in the upper-right corner of your screen.
3. Click "Contact Us"
4. Enter a brief description of your problem and follow the prompts to "Request a Callback"

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click the link below to contact us. Ask your question, click Continue, and follow our onscreen instructions.
https://support.turbotax.intuit.com/contact/