how do i clear and start over? the option is not available under "tax tools" and i have not paid for anything within my tax return.

To clear your entire tax return and start over if you haven't paid and using TurboTax Online:

 

1. Login to TurboTax and select Continue
2. Select Tax Tools 
3. Select Clear & Start Over.

Refer to the TurboTax article How do I clear and start over?

 

If you are using TurboTax Desktop, start a new return by selecting File and New Return.

 

You don't have to clear or start over.  The Free Edition does not have itemized deductions.  But you can upgrade to Deluxe to enter them.

 

How to upgrade the Online version to a higher version
https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/upgrade-switch-higher-version-turbotax-online/L8sDiPeHV_US_en_US?uid=m18je5ds