the faq doesn't help with this particular issue. i'm having the same problems
If you started in TurboTax Live, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.
Clear your return and start over
If you started in a different TurboTax product but added TurboTax Live, you can remove TurboTax Live as long as you haven't used the Tax Expert feature. Here's what to do:
1. With your tax return open, select File (if you don’t see this, select the menu or 3-line icon).
2. Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1: Review Your Order.
3. On the Your order summary screen, select Remove TurboTax Live.
If you don't see Remove or already used the Tax Expert feature You can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.
Keep in Mind: If you want to receive help from a tax expert, you’ll need to use TurboTax Live.
Hey
I have actually paid for the full service expert, submitted my info with T4's and now I need to schedule a call. The problem is I have moved back to Ireland and do not have a Canadian number. I cant seem to proceed until the call is done. I need to cancel my full service expert and get a refund asap. Can you please advise how I can do this?
Thanks
This is the USA forum.
Here is the Canada forum
https://turbotax.community.intuit.ca/tax-help
Or Contact TurboTax Canada Support