How come i can't change my email address

When you sign in to TurboTax.com and from the lower left-hand side you click on "Intuit Account" and edit your email, you may be experiencing a screen that states, "The XML file does not appear to have style information associated with it" 

Workaround

Here is a workaround to help you change your email address:

Go to accounts.intuit.com and sign in to make the desired changes.

Alternatively, you can do the below steps as well.

1. Go to TurboTax.com
2. Move your mouse cursor over Products & Pricing at the top so a dropdown menu shows.
3. Scroll your cursor over "Access my Downloads" and click
4. Sign in
5. On the upper right-hand side click on the profile icon
6. From the drop-down menu choose Account Info
7. You may need to log in again
8. Then click Edit to the right if what you need to change and you will be able to change the information

If that does not work, I have listed instructions on how to change it in the TurboTax FAQ below. Also, if you no longer have access to your email address and are unable to login to your TurboTax Online account please complete the Account Recovery Request Submission Form.

How do I change my TurboTax account email?