If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.
OR -
IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.
To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:
See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program
See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...
And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program
I bought TurboTax Deluxe and TurboTax State: California. Later during filling forms i accidentally switched to "free file program". Now i cannot switch back and submit.
How i can restore my Deluxe account?
I always get message:
You don’t qualify to file free
Based on the information you provided, you do not meet the qualifications required to use IRS Free File Program
delivered by TurboTax. The reason is:
Your adjusted gross income is more than $36,000, and you do not qualify for the Earned Income Credit (EIC).
@vallisetsky wrote:I bought TurboTax Deluxe and TurboTax State: California. Later during filling forms i accidentally switched to "free file program". Now i cannot switch back and submit.
How i can restore my Deluxe account?
I always get message: You don’t qualify to file free
Based on the information you provided, you do not meet the qualifications required to use IRS Free File Program delivered by TurboTax. The reason is:
Your adjusted gross income is more than $36,000, and you do not qualify for the Earned Income Credit (EIC).
This is a duplicate post. I see you started a new thread of your own on your issue. It's best to continue in that thread which has already been answered.