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New Member
posted Oct 2, 2022 10:54:11 AM

How can I reinstall TT I downloaded it from Amazon and my computer crashed, I recovered the drive contents but cannot reinstall the recovered program>

I also originally registered under an old email address from a provider I no longer have. All of the program files as well as the taxtdata is recovered on a thumb drive

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4 Replies
Level 15
Oct 2, 2022 10:57:01 AM

Amazon how to download and install your software order

https://www.amazon.com/gp/help/customer/display.html?nodeId=G2CJPY7HHXBLMR5E

New Member
Oct 2, 2022 3:07:08 PM

Thank you for your replay but I had already downloaded the TT software from Amazon on my computer that crashed so it will not let me download it again. Does anyone have any other thoughts on how I may recover or re-download the TT software?

Level 15
Oct 2, 2022 3:42:17 PM

Did you try?  I think it should let you.

New Member
Jan 6, 2023 3:18:26 PM

I got this link from Amazon support:  https://www.amazon.com/yourgamesandsoftware

 

All of my past software purchases are there with both download links and keys.

 

It is difficult to find that link anywhere on the Amazon site (I still haven't found it there).  I guess bookmarking it will be necessary for future reference.