How can I recover a lost16-char authorization code for my 2019 Turbotax file? When launching that I get a demand for the password and I don't have a hard copy anymore.

The 2020 program asks me to get a loss carryforward number from my 2019 file and can't just get that itself (??why not?). But I am blocked from doing that because of an Intuit SW bug.

Employee Tax Expert

Mar 16, 2021 8:47:06 PM

The 2019 product has a 14-character combination of letters and numbers (XXXX-XXXXX-XXXXX).

Here’s where to find it:

If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box.

If you obtained the TurboTax CD directly from TurboTax.com, your license code is printed on the packing slip.

If you obtained the TurboTax CD through TurboTax Advantage, your license code is printed on the envelope.

Still can’t find your code? Contact us.

Why sign in to the Community?

How can I recover a lost16-char authorization code for my 2019 Turbotax file? When launching that I get a demand for the password and I don't have a hard copy anymore.