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New Member
posted Jun 4, 2019 2:49:24 PM

How can I change my password if I forget my password? I can log in just fine through email/phone codes, but those don't work for changing your password.

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7 Replies
Intuit Alumni
Jun 4, 2019 2:49:26 PM

Have you tried doing this yet - Forgot your TurboTax Online User ID or password? <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3302318">https://ttlc.intuit.com/replies/3302318</a>

New Member
Jun 4, 2019 2:49:27 PM

I have not had any issue logging into my account, that part has worked fine. The problem was before today I was not given the option to change to a new password. Today I was, but I did not do anything differently I know of.

Intuit Alumni
Jun 4, 2019 2:49:28 PM

Ok, thank you for the update, so glad you was able to get it changed! May have just been a fix in the program.

Intuit Alumni
Jun 4, 2019 2:49:30 PM

Please see the TurboTax FAQ below for changing your password:

https://ttlc.intuit.com/replies/4227718

New Member
Jun 4, 2019 2:49:32 PM

This answer was not useful and did not answer the question. Luckily, this time when I logged in through my phone code it prompted my to change my password, so I have resolved the issue anyway.

Returning Member
Apr 24, 2021 9:46:04 PM

i can  have acces to my preparation it said paswor 

 

iselect forgot  and no give the otion to reset the new paswor

Expert Alumni
Apr 25, 2021 10:56:15 AM