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New Member
posted Jun 4, 2019 2:48:32 PM

How can I actually speak to a person about my problem?

My computer is unable to download TurboTax Basic 2018 and suggests I do it on line. How do I do that?

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1 Replies
Level 15
Jun 4, 2019 2:48:33 PM

The TurboTax 2018 software for a Mac requires OS X v.10.12 or later (64-bit required)

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

Go to this TurboTax website for the online editions - https://turbotax.intuit.com/personal-taxes/online/