Hi, I'm using TurboTax desktop on my Mac. Everything is updated to the latest versions. Each time I try to import my data from JP Morgan Chase, TurboTax crashes.

I'm able to sign in to my Intuit Account and my Chase account successfully, and the webpage shows a success message, however as soon as that pops up, the desktop application crashes and the data/files fail to import into TurboTax

1840

Expert Alumni

Mar 1, 2024 6:47:55 AM

Here is a link to sign up for updates on this issue: Why are some TurboTax customers receiving a crash error after a successful import from their Financial Institution for 1098/1099 imports?

New Member

Mar 4, 2024 2:21:11 PM

Thanks, but the link you provided appears broken...the page says

"We're sorry, we can't find the page you requested."

Level 15

Mar 5, 2024 6:07:07 AM

You're right, that page appears to have been removed.

Try clearing your browser's cache and deleting your cookies -- this will sometimes facilitate your import. See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If that isn't helpful, see the following TurboTax Help articles for potential fixes:

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Hi, I'm using TurboTax desktop on my Mac. Everything is updated to the latest versions. Each time I try to import my data from JP Morgan Chase, TurboTax crashes.

Here is a link to sign up for updates on this issue: Why are some TurboTax customers receiving a crash error after a successful import from their Financial Institution for 1098/1099 imports?

"We're sorry, we can't find the page you requested."