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Level 2
posted Jan 24, 2022 4:28:28 AM

Has anyone received this message on final steps of filing? "Something changed in your return You'll need to choose your refund method again."

I am choosing the advance pay refund method.

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7 Replies
Level 2
Jan 24, 2022 5:20:37 AM

I’ve been getting this too. I was thinking it was because I needed to wait until the 24th when they start accepting returns but I’m still getting it

Intuit Alumni
Jan 24, 2022 7:46:19 AM

We have received reports of users having this issue when attempting to use the Refund Advance option; it is currently being reviewed and we hope to have a resolution soon.

Level 1
Jan 24, 2022 10:19:40 AM

Is there an update on this? ETA for resolution? I am experiencing the same issue. 

Level 2
Jan 24, 2022 10:40:20 AM

@EbonyA I’m receiving this error too. It’s the only thing holding me up from filing. Any updates on it being resolved?

Level 3
Jan 24, 2022 11:37:45 AM

Very frustrating to almost get to the finish line and get this loop of error message.....please update when we know something....Ive been a customer of turbo tax for 20 years, but need this resolved quickly in order to stay a customer

Level 2
Jan 25, 2022 6:42:06 AM

Any up date on this @EbonyA 

Intuit Alumni
Jan 25, 2022 7:39:50 AM

We are investigating the cause of the message that you are receiving, but you can reach out to Credit Karma customer service for immediate assistance.