☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 11, 2023 11:49:55 AM

Has anyone not been able to update turbo tax but gets error message saying Failed Updates: error 2502

The error msg continues to say installer encountered unexpected error when installing the package.  May indicate a problem with the package.

0 7 989
7 Replies
Intuit Alumni
Mar 11, 2023 12:43:43 PM

Which TurboTax product are you using?

@mlarsonsr 

 

Level 1
Apr 4, 2023 5:42:56 PM

I have the same problem. I downloaded Turobtax Home and Business from Staples. And then it wanted me to get updates before proceeding. After about 3 hours of download time it said that I had two failed updates. For each it says you can "check for solution." In both cases it said "Sorry a solution for this was not found."

 

So now I'm trying to find the updates for Home and Business here on the Turbotax website and cant' find it. I can find an update for "Individual" and "Business", but not "Home and Business."

 

Pleas advise.

 

Thanks

Intuit Alumni
Apr 5, 2023 9:23:23 AM

Please try the steps below to resolve this issue. These 2502 and 2503 errors are because a program needs to install using the temp folders and they do not have permission to do so. These next steps give permissions to the temp folder to fix not having those errors.


1. Press the Windows key on the keyboard and while holding that key down, press the letter "R"
2. The Run command will display
3. type cmd
4. Hold the control key + the shift key and while holding both of those keys, use the mouse to 5. click the OK button
6. Answer Yes if you are prompted with a Yes/No question      

7. copy and paste these commands

takeown /f "%systemroot%\Temp" /R /A /D Y
icacls "%systemroot%\Temp" /inheritance:r /grant:r Users:(OI)(CI)F /T
icacls "%systemroot%\Temp" /inheritance:r /grant:r Everyone:(OI)(CI)F /T
icacls "%systemroot%\Temp" /grant Administrators:F /T
icacls "%systemroot%\Temp" /grant Users:F /T
icacls "%systemroot%\Temp" /grant SYSTEM:F /T
icacls "%systemroot%\Temp" /grant Everyone:F /T


takeown /f "%temp%" /R /A /D Y
icacls "%temp%" /inheritance:r /grant:r Users:(OI)(CI)F /T
icacls "%temp%" /inheritance:r /grant:r Everyone:(OI)(CI)F /T
icacls "%temp%" /grant Administrators:F /T
icacls "%temp%" /grant Users:F /T
icacls "%temp%" /grant SYSTEM:F /T
icacls "%temp%" /grant Everyone:F /T


Done. No reboot necessary.

- cyanohydrax

"miletxcom New Member"

 

If you still need additional assistance, please reach out to our TurboTax Customer Service team: Contact Us

@scj71 

Level 1
Apr 5, 2023 10:13:47 AM

Thank! Worked perfectly.

Intuit Alumni
Apr 6, 2023 8:41:05 AM

Glad to hear that the information provided resolved your issue - thanks for the update.

Level 2
Apr 16, 2023 12:23:17 PM

Do you copy one line of that code at a time?

I can't update and Ive tried uninstalling reinstalling turning off antivirus etc..

Intuit Alumni
Apr 17, 2023 9:20:26 AM

You do need to go line by line to resolve this. 

 

If you are having trouble and would like assistance, please click here to contact us by phone.