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Level 2
posted Oct 15, 2023 2:48:18 PM

Getting stuck on this page in the final Review step before filing my federal and state returns. Anyone faced this before/know what's going on?

Been on it for 30 min with no change

0 4 887
4 Replies
Level 2
Oct 15, 2023 2:51:36 PM

Here's the page I'm talking about. Tried on both Chrome & Edge and getting the same result...

 

Level 9
Oct 15, 2023 3:26:00 PM

Use Chrome browser and clear browsing data for all time.  That screen should only be there for a second so I believe cookies are stopping it.  Log in after all browsing data is cleared.

New Member
Oct 15, 2023 4:20:38 PM

Just did that and tried again.   Stuck on the review screen....again

Level 2
Oct 19, 2023 4:16:59 PM

So the TurboTax folks said this had something to do with my number of investments (very vague and unsatisfactory explanation imo) but, anyways, the workaround we found was going on the phone app and going to Review that way. That works and once you do that, it somehow starts to work on the computer too.