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posted Jul 15, 2020 5:44:07 AM

Getting 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits error when trying to e-file

Getting 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits error when trying to e-file. How can I fix it?

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2 Replies
Employee Writer
Jul 15, 2020 1:47:23 PM

Hi! That error happens if your number isn't a U.S. domestic number or if it's invalid. You'll need to change to a valid U.S. number to receive an SMS message. This article might help 

 

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17-invalid-sms-number-contains-invalid-digits-when-trying-to/00/27035 

Expert Alumni
Jul 15, 2020 5:17:21 PM

Change your phone number to a US number in the Intuit Account of Turbo Tax.  No need to verify this number in the Intuit Account just click exit when your are done. Then go back to you return an continue filing. 

 

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.