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Returning Member
posted Feb 23, 2025 8:57:48 AM

Get the message "The import was unsuccessful. Internal server error" when I use TurboTax Premium 2024 to import from my brokerage

Get the message "The import was unsuccessful. Internal server error" when I use TurboTax Premium 2024 to import from my brokerage. I tried BOA, Fidelity, and all failed. It has been the same for a week since I started to use it at Feb.  16th. 

0 4 1310
4 Replies
Expert Alumni
Feb 24, 2025 1:21:19 PM

If you are using TurboTax Online, try importing using a different browser.

 

See the following TurboTax Help articles for potential fixes:

Level 15
Feb 24, 2025 1:26:47 PM

Virus software blocking it??

Might need to turn it off just before attempting an import.

____________________

or Set your computer's privacy setting to medium or light if it is set at the strictest level right now.

 

Returning Member
Feb 24, 2025 5:00:59 PM

I am using TurboTax Premium Desktop version. Still not working. I had no issue in last few years to import the forms.

Returning Member
Feb 24, 2025 5:05:55 PM

I tried to turn off virus and threat protection in win10, but didn't help. It worked in last few years, not sure what went wrong this time. It's tedious to type the trades myself, is there any way to import 1099 form as file?