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New Member
posted Oct 26, 2023 6:54:35 PM

Fidelity Net Benefits showing all accounts 'inactive'

Out of the blue, Mint now says all accounts linked via Fidelity Net Benefits are 'inactive'; in Settings, changing them to 'Active' doesn't save. Please advise fix.

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6 Replies
Level 15
Nov 8, 2023 8:17:24 AM
New Member
Dec 15, 2023 11:39:01 PM

After chatting with Mint support, they suggested keeping the old inactive and readding with "nb.fidelity" in the account search field, which is working for me.

Not applicable
Dec 20, 2023 7:04:42 AM

I set my normal Fidelity accounts to 'inactive' and then re-added them under nb.fidelity.

 

Only one out of 4 accounts populated and the other 3 haven't refreshed in the last few days.

New Member
Dec 21, 2023 3:09:51 AM

I have this same problem.

Level 1
Dec 27, 2023 8:10:17 AM

I’ve tried that and only some of the fidelity accounts come back. I’m redirected to Fidelity, and select 5 accounts to sync, but only 3 of the 5 accounts will appear in Mint. What else can I do. Tried removing and re-adding, but get the same result each time? What am I missing? Ty 

Not applicable
Dec 28, 2023 4:20:05 PM

Same issue for me. Not sure if it is Fidelity or Mint that's having the issue.