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New Member
posted Feb 13, 2025 5:38:23 PM

Error message when trying to pay with credit card

When I try to complete my online purchase and use my credit card I get a pop-up window that says” Hmm… it looks like we’ve had a slight snag”

I don’t wanna pay 45 extra dollars to get it taken out of my account.

I cleared my browsing data, cookies, updated the software, updated my MacBook, restart it, spent hours on the phone with an IT, but no luck

 

any other suggestions out there? Is it possible that the software is not compatible with MacBook Pro?

 

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1 Replies
Employee Tax Expert
Feb 19, 2025 6:59:53 PM

See this link for guidance on updating your software for your Mac.  This may help resolve any issues with your program and allow you to proceed.