Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 11, 2025 11:00:12 AM

Error message “Explain My Numbers” - Oof! We've hit a speed bump. We are working on a fix, but it might take a bit. Check back later when we're ready to roll.

This error message keeps coming up when I click on “Explain My Numbers” regarding the refund amount at the end. I’m coming up with a different number so I’m trying to see the calculation but it won’t let me.

0 1 482
1 Replies
Expert Alumni
Feb 12, 2025 11:02:57 AM

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window