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New Member
posted Feb 16, 2025 12:29:37 PM

Error: How to fix this issue?, "Hmm looks like we have hit a snag". "We recommend you revisit the last topic you were working on to make sure all your account info's correct".

The subject error is preventing me from entering medical expenses.  It's been days since I was working in Turbo Tax, so do NOT know what was "the last topic" I may have been working on to revisit it.   I see where this question was asked last year but canNOT see where it was answered.  Please advise me how to correct whatever is causing this error.   

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1 Replies
Expert Alumni
Feb 17, 2025 5:24:52 PM

You can try these steps if you are using TurboTax online:

 

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window

If your problem persists or if you are using a different version of TurboTax see the link below:

 

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