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Level 1
posted Dec 2, 2020 3:27:57 AM

Email said to change CC date, did that, Now how do I get my automatic order to go through

Email said to change CC date, did that AFTER HAVING ABOUT 8 TABS OPEN - GEEEEESH~!!!!!!, Now how do I get my automatic order to go through to GET my Turbo Tax Deluxe CD sent to me in the mail?????

 

I found a page that showed it, and also after trying to update my CC, it kept saying that my order will be processed but it also put a box that said "Oops, yada yada yada" basically saying something went wrong - AFTER ABOUT A FULL MOUTHFUL OF SWEAR & CUSS WORDS ***SCREAMED*** AT THE DAM* COMPUTER, I was FINALLY ABLE to find a URL that actually let me change my CC number and expiration date - SO, do I have do anything since the last email I received said PAYMENT DECLINED, will my order go through now or WHAT~???????????????

 

PS - your web site is HORRIBLE..... 

HARD TO FIND ANYTHING~!!!!!!!!!!!!!!!!!!!

IT NEEDS A ***** SITEMAP *****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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1 Replies
Level 15
Dec 2, 2020 7:01:28 AM

It sounds like you tried to change a credit card in an Advantage account.  But if you are trying to use the Advantage account--it is too late to place an order for 2020 software through that account.  That account will now be for 2021 software--a year away.

 

If you want desktop software for a 2020 return:

 

https://turbotax.intuit.com/personal-taxes/cd-download/

 

You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

 

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.