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New Member
posted Jun 6, 2019 3:26:06 AM

Downloaded TurboTax 2017 but it downloaded the exe file rather than the dmg file. So how do I solve this issue?

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3 Replies
Level 15
Jun 6, 2019 3:26:07 AM

If you are an advantage member then both installation files should be in your downloads.

Level 15
Jun 6, 2019 3:26:09 AM

If you are on the Advantage Auto renewal program you get both the Windows and Mac Downloads.  Check the Email, scroll down and there is a part that looks like an invoice, it should say
TURBOTAX ADVANTAGE TY2017 CD W/WIN
AND MAC DOWNLOAD

If you need to download your program…..
https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase

Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you ordered 2017 directly from Turbo Tax and bought the wrong one then call in,  Contact Customer Service M-F 5am-5pm Pacific (8-8 Eastern) at
https://support.turbotax.intuit.com/contact/

New Member
Jun 6, 2019 3:26:10 AM

It looks like I didn't look past the first line in the table of downloads.  The first line indicates it is the Mac down load so I chose it.  Thanks for the assistance!