Downloaded TurboTax 2017 but it downloaded the exe file rather than the dmg file. So how do I solve this issue?
031160
3 Replies
Critter
Level 15
Jun 6, 2019 3:26:07 AM
If you are an advantage member then both installation files should be in your downloads.
VolvoGirl
Level 15
Jun 6, 2019 3:26:09 AM
If you are on the Advantage Auto renewal program you get both the Windows and Mac Downloads. Check the Email, scroll down and there is a part that looks like an invoice, it should say TURBOTAX ADVANTAGE TY2017 CD W/WIN AND MAC DOWNLOAD
If you ordered 2017 directly from Turbo Tax and bought the wrong one then call in, Contact Customer Service M-F 5am-5pm Pacific (8-8 Eastern) at https://support.turbotax.intuit.com/contact/
kenohenderson42
New Member
Jun 6, 2019 3:26:10 AM
It looks like I didn't look past the first line in the table of downloads. The first line indicates it is the Mac down load so I chose it. Thanks for the assistance!