Does the turbo tax intuit cards have a number i can call to speak with a live representative

If you have questions relating to your Turbo Visa card, please visit TurboPrepaidCard.com or call customer service toll-free at 1-888- 285-4169 for detailed information. 

This infornation posted with that number does not let you speak to an actual human being. I am beginning to think that Greendot bank is robbing me of over 10,000$ in income taxes!!!!!! WHY CAN WE NOT REACH A HUMAN BEING.