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New Member
posted Apr 8, 2024 12:26:26 AM

Does anyone know how to solve "Our records indicate that you are not entitled to e-file one or more formsets." There is no further explanation. I live and work abroad

I live and work in Tanzania, East Africa and I have no taxable income in the US as I pay taxes here and am under the US threshold regarding my salary.

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1 Replies
Expert Alumni
Apr 9, 2024 5:54:39 AM

Generally this means your software needs to be updated.

 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.