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Level 1
posted Mar 17, 2021 9:15:42 PM

Did anyone else observe an issue with turbo tax crashing on review page? It asks me to update some cost basis for my 1099 on review page and it keeps crashing

Turbo tax asking me to check numbers on review page where it asks me to review one of my 1099.  When i click on review, it takes me to a page where it asks me to update some cost basis data and it's trying to generate preview of the 1099 too. But it's never able to generate the preview and I am not able to do anything on that page, can't even go back. Page crashes and I keep getting page unresponsive error. None of the support guys have been able to resolve this issue. I have already wasted 4 hours explaining my issue to them.

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1 Replies
Expert Alumni
Mar 17, 2021 9:31:58 PM

If you are using Turbo Tax online, try changing browsers to see if this works. Also you can try clearing your cache and cookies in your present browser.  Shutdown and restart again and see if this is a solution.