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New Member
posted Mar 24, 2025 12:43:50 PM

Data file download

I have Turbotax Deluxe 2024 downloaded to my PC and I can't download my forms from Ameriprise Financial. Get a message thst files can't be downloaded at this time. I have done this download for years with no issues. I have triple checked the package ID number and Document ID number and even called Ameriprise to validate the numbers. It's a lot of data that I would prefer not to manually type in. Need a fix ASAP.

Thanks

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1 Replies
Expert Alumni
Mar 24, 2025 12:49:03 PM

If you are using TurboTax Online, try importing using a different browser. Make sure any VPN or Anvi-Virus is turned off.

 

See the following TurboTax Help articles for potential fixes: