Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Mar 20, 2024 10:45:36 PM

Conveniently placed "Undefined" bug, not.

I am filing on Google Chrome on my Laptop. I have completed my filing, reviewed my information, I hit File and am taken to a screen with tells me "You're receiving a credit for (REDACTED): undefined" then I scroll down "to file your taxes upgrade now to TurboTax Deluxe for 59$ undefined (BOLDED) undefined. Then a blank blue button, the only button on the entire screen.
I've continually said "Deny, Deny, Skip for Now, Skip" on all of the offers for TurboTax premium, for god sake I can barely afford to breathe in this country, can't afford to pay money for a tax service I can avoid. However, now I can only continue to file my taxes if I hit the blue button and can't figure out why because as I stated I have REJECTED all TurboTax Deluxe information. Complete and udder crud that I'm stuck with no help because my taxes are flagged by some bug at the finish line.

 

and before the bs of clear cache, try a different browser, reboot, etc.
I've attempted this on Google Chrome, I've cleared my cache, deleted browsing data, rebooted Chrome, opened Microsoft Edge, cleared its cache and tried this. Turned off my laptop, tried my iOS device on Safari and rebooted my laptop to try again on Google Chrome. I cannot see anything but these undefined, and a blank blue button.

0 1 2365
1 Replies
Level 15
Mar 20, 2024 11:40:45 PM

Meet the qualifications and it is free.

https://turbotax.intuit.com/modals/simple-tax-return/

 

if you do not try elsewhere

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

 

If you do

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...