Contact TurboTax support and speak
directly with a TurboTax support agent concerning this situation.
To contact TurboTax customer service/support use their contact
website during business hours. If the problem concerns any type of refund
for fees, use the key words billing
issues and do Not use the word Refund or you will get a
phone number for tax refunds.
Submit your question/problem during business hours and then use
the option for Call (a phone number will be provided for Call) to speak
directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/