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Returning Member
posted Jun 6, 2019 12:26:07 PM

CD for Turbo Tax Deluxe will not install on my windows 10 PC. Can I get a down load instead?

I cannot get the turbo tax deluxe CD (purchased from Costco) to install on my windows 10 PC.   I tried running setup.exe manually but that also does not work.   If I try a software CD from another company (Adobe in this case) as a test, it works fine.    Can I get the software via download?    What can I do?

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1 Best answer
Level 15
Jun 6, 2019 12:26:07 PM

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number


1 Replies
Level 15
Jun 6, 2019 12:26:07 PM

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number