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Level 2
posted Dec 2, 2024 4:59:31 PM

Captcha does not work in TurboTax 2024 run on Windows 10 or 11 in Parallels 20

When trying to login - captcha asks to Try Again. And again... 

2015 MacBook Pro 13", MacOS Monterey. Parallels 20 running TurboTax 2024 on Windows 10 or Windows 11 - same result, TurboTax Home and Business 2024.

1 5 7286
5 Replies
Level 15
Dec 2, 2024 5:03:50 PM

Your OS  (Monterey)does not meet the system requirements for 2024 desktop software.

 

 

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

Level 2
Dec 2, 2024 5:31:41 PM

I am running WIndows 10 or 11 in Parallels on a Mac Machine. I'll update the post.

Level 2
Dec 5, 2024 2:41:49 AM

Your reply is irrelevant and should be removed.

Level 15
Dec 5, 2024 5:33:09 AM

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

New Member
Jan 28, 2025 8:30:10 PM

Same here

 

Did you find a solution to the issue?

For me it turned out to be a VPN issue. For anyone reading this, try disabling your VPN temporarily during the login step. You should be able to reactivate VPN after logging in.