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New Member
posted May 31, 2019 6:42:29 PM

Cant log in- goes to "my tx timeline and stays there, send help to my e mail please,can you help?

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1 Best answer
Level 15
May 31, 2019 6:42:32 PM

This can be an IE 11 issue. Try a different browser.

3 Replies
Level 15
May 31, 2019 6:42:30 PM

Close all TurboTax windows.  Clear cache and cookies on your web browser.  Close the browser and then re-open.  Sign onto your online account using this TurboTax website - <a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/">https://myturbotax.intuit.com/</a>
If the problem persists change your web browser to either Google Chrome or Mozilla Firefox

Level 15
May 31, 2019 6:42:30 PM

It is not safe to use your emaill address as a screen name on this public forum.

Level 15
May 31, 2019 6:42:32 PM

This can be an IE 11 issue. Try a different browser.