Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Jun 1, 2019 12:44:39 AM

Cannot purchase state download - where are buttons on billing address screen?

The billing address screen is larger than my monitor space, I cannot find scroll bars, Ctrl- does not decrease size, Tab goes to privacy but I don't know what comes next.

OK, finally figured out that it is not accepting my monitor display settings for the size of text, apps, and other items. When I changed to the recommended settings (which I have trouble reading) I WAS able to make the purchase. (Not very handicap friendly.)


0 4 1624
1 Best answer
Level 1
Jun 1, 2019 12:44:45 AM

Contact the Turbo Tax support department, they will send you your state download. The fee is the same.

4 Replies
Returning Member
Jun 1, 2019 12:44:41 AM

"Show the Desktop" and right click mouse to find the monitor display settings.

Level 2
Jun 1, 2019 12:44:43 AM

mcvofvds - THANK YOU

Level 1
Jun 1, 2019 12:44:45 AM

Contact the Turbo Tax support department, they will send you your state download. The fee is the same.

Returning Member
Jun 1, 2019 12:44:46 AM

That might work for people with easier names to give the AI.