Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 14, 2024 4:04:16 PM

Cannot get Turbo Tax system to accept credit card payment. Tried multiple cards

Says issue is confirming billing but information in correct

0 2 268
2 Replies
Expert Alumni
Feb 15, 2024 9:29:10 AM

I'm not sure if this will help in your case, but try disabling your main internet browsers pop up blocker before getting to the payment page.

 

Also, make sure the address on your return matches the billing address for your card.

Level 9
Feb 15, 2024 9:34:13 AM

You need to call support and tell them there is a billing problem.  Most of them will not know what to do so tell them you need them to contact billing.  You need to call Monday thru Friday between 9:00 AM and 4:00 PM Mountain Time.  They can look at  your account and fix what is causing the problem.