Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly.
You can also request your code via text message. To receive your codes through text please complete the following:
1. Sign into your account
2. Select My Account
3. Select Account Settings
4. Select the blue Security tab on the left
5. Select Two Step Verification
6. Select Turn On
7. Enter your Phone Number and Password
8. Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.
If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions verify your identity. If that method fails, you’ll get a phone number to contact customer support.
No this is regarding the app. I am in the middle of the return and trying to efile and suddenly it says that turbo tax has emailed me a code to fill in before i can efile. What is this?? I cannot leave turbo tax and get the code because it says invalid. So in order to file with the app it takes two devices. this makes no sense.
Minimize the screen you are working in and go to your email account for the code then open the TT screen again to enter the code ... or choose to get the code texted instead ... that way the code will pop up over the TT secreen.
For assistance with issues regarding your verification code or receiving it, please see the TurboTax FAQ below: https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verification-code/00/26499
Please text me a verification code to finalize my taxes to [phone number removed].
We are unable to provide verification codes here. If you are having issues obtaining this code, please see the Help Article here for further assistance.
No, TurboTax is required by the IRS to verify your email before you e-file. If you are having issues receiving your verification code, please see the below TurboTax help article for assistance.
What if I'm having trouble with my filing verification code?
Filing verification codes cannot be sent to your phone. We are required by the IRS to verify your email before you e-file. If you're having trouble receiving your code, please see the TurboTax help article I posted above.