can't get a hold of former employer HR department, can't log on and get my w-2, Turbo tax says my W-2 is ready well how do I receive the information from them?

You may be able to import your W-2 if your payroll provider is a TurboTax Import Partner. You will need information from last paycheck stub to import. From your W-2, you need the information from Box 1 (gross income) or year to date gross income from your last paycheck stub and your employer's EIN. 

 

Other options:

• Contact your payroll department to request a duplicate W-2. 
• Contact the IRS for assistance toll free at 1-800-829-1040. The IRS can help you with trying to obtain your W-2, or
• File a Form 4852 as a substitute W-2 Form along with your tax return, but you will have to mail your tax return.

 

For more information, refer to the TurboTax Help article What To Do If You Haven't Received a W-2 and How do I file a substitute W-2 using Form 4852? Also refer to the TurboTax Help article How do I import or enter my W-2?