New Member

posted Jul 30, 2024 7:23:59 AM

Can't Access 2023 return because I've lost my password. I can't access for ID mail because I lost that information due to a power outage.

Cant retrieve account info.

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3 Replies

Level 15

Jul 30, 2024 8:08:33 AM

See this TurboTax support FAQ for account recovery - https://ttlc.intuit.com/turbotax-support/en-us/help-article/security-risk/account-recovery-request-turbotax-account/L3GhqZLVE_US_en_US?uid=lz8jy2z2

New Member

Aug 2, 2024 7:20:47 AM

Still cant access 2023 return due to the reason previously stated. No customer service!

Level 15

Aug 2, 2024 7:26:26 AM

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax