If you know your order number check the status using this website - https://turbotax.intuit.com/personal-taxes/cd-download/order-status/
If you purchased a download of a product then sign onto your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View order details
If you are unable to locate your order then contact TurboTax support for assistance.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax