can I talk to a person please!

You can Contact Support or if you are using TurboTax Online, click on Live Tax Advice in the top right corner.   

After repeated attempts with your online help for 4 hours, was unable to load the software on my computer. Your software is defective. Request a refund. $49.97

[email address removed]

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2