Your post shows you have upgraded to one of the TurboTax Live editions.
See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=lvimd6zv