My first filing was incorrect. Before I caught the mistake I received a refund. I with Turbo Taxes help I amended the filing. I owed the IRS and immediately paid what was owed on 03/29/2024 through Direct Pay. All was fine until 04/15/2024 the same amount was taken out of my checking account again. I am asking for help to contact the IRS and explain the issue or fill out the forms if needed.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.