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posted Jun 19, 2025 12:06:50 PM

Can I get a refund for a download that I could not access?

I attempted to upgrade my laptop soft ware to complete my 2023 tax returns. Can I get my money back? I paid $80 for it but did not get it.

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Level 15
Jun 19, 2025 12:20:23 PM

See this TurboTax support FAQ for how to get a refund for the desktop edition - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=mc3rmgli