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Returning Member
posted Jun 1, 2019 12:43:37 PM

Can I download my 2018 purchased download if nothing happens after I repeatedly try to download it?

I click on the download I purchased, a dialogue box comes up and asks if I want to save the file, I click "Save file," and nothing happens.  I've tried again and again and restarted my computer, to no avail.

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1 Best answer
Level 10
Jun 1, 2019 12:43:38 PM

Did you check your Download folder on your computer? That's usually where download programs are sent.

1 Replies
Level 10
Jun 1, 2019 12:43:38 PM

Did you check your Download folder on your computer? That's usually where download programs are sent.