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Level 3
posted Jan 27, 2022 9:36:11 PM

Bug Report - TurboTax Deluxe W-2 Employer Box C doesn't support &&

My employer name is H&N Enterprises, and I had TurboTax download my W-2 from ADP.  It imported everything but the name correctly; the name displayed as H&N Enterprises so I tried to modify it.  It only ends up worse -- as H&N ENTERPRISES  (seriously!) multiple attempts at editing the name give the same result.  How to report this bug? (and better -- how to fix it!!).  Using Windows 10 Home, build [removed]

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1 Best answer
Level 15
Jan 29, 2022 7:52:11 AM


@arisn wrote:

What is the solution to this?  I deleted the W2 and entered everything manually, big pain, and still didn't work.  When I re-entered my company name "AT&T SERVICES, INC" this is how it appeared in BOX C.

 

AT&T SERVICES, INC

 

The ampersand is corrupting the field.  Please advise as this is preventing from filing.

 

Thanks


This is a know issue and will be corrected in a future update.  For now just remove the '&' from the employer name on the W-2.  This will allow you to file your tax return.

6 Replies
Level 15
Jan 27, 2022 11:18:34 PM

try deleting just the line for the name. then enter manually. if this doesn't work delete the w-2 and try manual entry.

 

Returning Member
Jan 29, 2022 7:42:48 AM

What is the solution to this?  I deleted the W2 and entered everything manually, big pain, and still didn't work.  When I re-entered my company name "AT&T SERVICES, INC" this is how it appeared in BOX C.

 

AT&T SERVICES, INC

 

The ampersand is corrupting the field.  Please advise as this is preventing from filing.

 

Thanks

Level 15
Jan 29, 2022 7:52:11 AM


@arisn wrote:

What is the solution to this?  I deleted the W2 and entered everything manually, big pain, and still didn't work.  When I re-entered my company name "AT&T SERVICES, INC" this is how it appeared in BOX C.

 

AT&T SERVICES, INC

 

The ampersand is corrupting the field.  Please advise as this is preventing from filing.

 

Thanks


This is a know issue and will be corrected in a future update.  For now just remove the '&' from the employer name on the W-2.  This will allow you to file your tax return.

Returning Member
Jan 29, 2022 7:56:15 AM

Since I won't be entering my employer name as it appears on my W2, are you saying the IRS won't reject it?

 

ATT vs. AT&T

Level 15
Jan 29, 2022 8:00:27 AM


@arisn wrote:

Since I won't be entering my employer name as it appears on my W2, are you saying the IRS won't reject it?

 

ATT vs. AT&T


As long as the Employer Identification Number (EIN) is correct the IRS will not reject the tax return.

Returning Member
Jan 29, 2022 8:02:05 AM

Thank you!