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Returning Member
posted Apr 14, 2024 11:09:35 PM

Bug report on Tax History Report in TurboTax Deluxe 2023 for Windows Desktop

Most (not just a few) of the pop-up data bubbles in the Tax History Report are wrong.  This seems incredible for a product like TurboTax that's been rock-solid for the 30 years I've been using it (since 1994, under MS-DOS!), but look at the graphic I've posted below. 

I can't find a way to report bugs to Intuit (Intuit is MUCH too big), so this is the only way I can think of to report it.  Hopefully a Moderator will see it and take some action.  Most likely a Moderator will see it and simply delete it.  I expect there's zero chance of getting a response.  As much as I admire their software, Intuit as a company has become really annoying in so many ways.

This graphic was captured and annotated with TechSmith Snagit 2022 on Windows 10. 

NO, I don't care about any privacy issues exposed by the graphic, since I've redacted the names in it.

Bug in TurboTax Deluxe 2023 Tax History Report

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2 Replies
Returning Member
Apr 14, 2024 11:45:54 PM

gfwalker7 here...

 

I've been reading posts that showcase Intuit customers' INTENSE frustration with the company's unwillingness to provide a reasonable method of reporting bugs.  It's sad, but it's a clear indication of what has happened to a formerly good company.

 

One post by an Intuit person suggested sending a "protected" (cleansed) copy of your tax return file to Intuit by clicking "Online" in the black tool bar, and then clicking "Send Tax File to Agent".  I did this.  TurboTax displayed a "Token Number" for reference.  BUT THERE'S NO WAY TO SEND ANY BUG-REPORT INFORMATION along with the protected copy of the tax return file!  And there's nobody to send the Token Number to!  This seems to be a totally half-assed and incomplete method of supporting customer bug-reporting.  Unreal!

 

For this Tax History Report bug, the Token Number is 1241884.

Returning Member
Apr 15, 2024 5:23:28 PM

Hey Intuit Moderator

, what should I do to get this bug noticed?  494 people have read the post so far, but there's not single comment or reply.