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Level 1
posted Mar 9, 2024 12:32:49 PM

Brokerage import fails to complete - Charles Schwab back to logon screen

I have tried Chrome and Edge browsers.  Updated Turbo Tax.

 

When I try to import from brokerage Charles Schwab it allows me to log in.  I answer ALL security questions.  I check ALL  the boxes.  But instead of importing, it takes me back to the login page within the browser.  I have tried more than once with each browser.

 

Last year I had no problems at all.  This year.  It. Just. Doesn't. Work.

 

I do have security set on my account and I am entering all SMS security codes.  Not sure what I'm supposed to do.  Yes I guess I could download manually but that defeats the purpose of having an import in the tax software!

 

I'd appreciate any help!

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2 Replies
Level 15
Mar 9, 2024 12:38:24 PM

One thing folks have been encountering...is a High security setting on their actual Browsers.

 

On my Edge, I have it set to the middle security setting and have had no import issues  (though I'm getting Fidelity stuff)

Level 1
Mar 9, 2024 12:53:13 PM

Thanks.

 

When I try to log in to my regular account in a browser on schwab.com, I get a message something like "SYSTEM UNAVAILABLE".  So it could be a temporary thing.  I guess people aren't supposed to do their taxes on the weekends!