BOX 13 ISN'T EMPTY IT HAS THE PAYERS STATE IDENTIFICATION NUMBER IN IT

If you have a tax question, please post additional details. Thank you.

I assume you are asking about a 1099-R.   

Unless there is an dollar amount of tax withheld in box 12 then leave ALL boxes 12-14 blank.

Some account trustees always put their state tax ID into box 13 even when there is no tax withheld and TurboTax expects an amount in box 12 of there is anything in box 13.     The trustee should not enter anything in any box 12-14 if there was no state tax withheld.