Bought Deluxe for $59.95, Doing 4 returns. Sent 2nd return & charged again. Used same email & phone # on returns. How do I get a refund & not be charged for the next 2?

I understood that I would only be charged once. Is this not correct?

202

Level 15

Jun 6, 2019 1:24:32 AM

I removed your attachments just in case they had any personal info in them.  This is a public Internet forum.

Please verify what Deluxe platform you are using.   Are you using Online TurboTax (web version) as opposed to desktop software (CD/download?)

In Online TurboTax only 1 Federal return can be prepared per account per year.  If you try to prepare a second online return in the same account, it will overwrite the first one, making it unrecoverable.   For a second online return you would need a different account (User ID), an additional fee (if a paid edition), etc.

Or are you using desktop software (which DOES allow multiple returns), and are referring to the 24.99 state efile fee?

Why sign in to the Community?

Bought Deluxe for $59.95, Doing 4 returns. Sent 2nd return & charged again. Used same email & phone # on returns. How do I get a refund & not be charged for the next 2?