You can follow the directions below to make an account, then contact us. Someone will get back to you to verify your purchase and put the downloadable version onto your account.
https://ttlc.intuit.com/replies/4259363
Select the support link
below to get the toll-free number of a TurboTax expert who is specially-trained
to handle your question or concern.
https://support.turbotax.intuit.com/contact/