Please call us about this:
Hello,
I paid for the State(MD) version to E-file but there were issues with E-filing my State and Federal tax return. Despite speaking with Customer Service at Turbo tax, I was not able to E-file my State or Federal tax return.
I am requesting that the $24.95 that I paid Turbo Tax to E-file my State returns be refunded since I was not able to E-file.
I have been a customer for over 20 years.
Thanks for your kind consideration.
Annie A. Isaac
Only customer support can help with a billing issue.
Use the word "billing" in your request for help--not "refund."
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
I paid for NJ State filing but my federal return was rejected about 6 times and I had to file federal and state by mail.
How do I get a refund for the NJ efile payment ?
I cannot get a phone number for customer service to rectify this problem. I just takes me to a page where nothing can be done.
Please pass this on to customer service billing issues. My login is [email address removed]
@ponderus wrote:
I paid for NJ State filing but my federal return was rejected about 6 times and I had to file federal and state by mail.
How do I get a refund for the NJ efile payment ?
I cannot get a phone number for customer service to rectify this problem. I just takes me to a page where nothing can be done.
Please pass this on to customer service billing issues. My login is [email address removed]
You will have to contact TurboTax support for assistance with this issue. Use the key words Billing Issues
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/