The page may not be loading due to your internet connection on WiFI, Get hardwired and see if that resolves your issue. Another option is to use your phone, log into Turbotax.com, and use your phone data, instead of WIFI. Please see this Turbotax FAQ for more information, https://ttlc.intuit.com/community/troubleshooting/help/check-your-internet-connection-windows/00/25709